aoq_sign.gif (9300 bytes)


Limited Five Year Warranty

trans9x9.gif (820 bytes)
warranty_terms.gif (581 bytes)
trans9x9.gif (820 bytes)
1. The Certified Refinisher subject to this warranty shall mean the DuPont certified body shop which performed the original repair as shown by the Assurance Of Quality Certificate.
trans9x9.gif (820 bytes)
2. Subject to the terms and conditions of this limited warranty, the Certified Refinisher agrees to warrant against the Covered Defects set forth below.   The Certified Refinisher Warranty will be effective on the date the work was completed (as shown on the Assurance of Quality Certificate) and will continue for a five (5) year period.
trans9x9.gif (820 bytes)
3. If the defect is determined to be a Covered Defect, the defect will be repaired without charge to the customer by the Certified Refinisher.
trans9x9.gif (820 bytes)
4. Customer must follow the claim procedures set forth below in order to be covered by this warranty for any and all defect claims.
trans9x9.gif (820 bytes)
warranty_scope.gif (582 bytes)
trans9x9.gif (820 bytes)

trans9x9.gif (820 bytes)The Certified Refinisher Limited five-year Warranty shall:

trans9x9.gif (820 bytes)
1. Apply only to the surfaces directly repaired with DuPont Paint Systems.
trans9x9.gif (820 bytes)
2. Not apply to any Covered Defect which is directly the result of any negligence by the customer.
trans9x9.gif (820 bytes)
3. Only be available to the individual who was the owner of the vehicle at the time the original work was performed and whose name appears on the Assurance of Quality Certificate.  (The warranty is not transferable.)
trans9x9.gif (820 bytes)
warranty_defects_exclusions.gif (663 bytes)
trans9x9.gif (820 bytes)

trans9x9.gif (820 bytes)Covered Defects shall include only the following list of defects.

trans9x9.gif (820 bytes)
1. Cracking
trans9x9.gif (820 bytes)
2. Checking
trans9x9.gif (820 bytes)
3. Severe loss of gloss caused by cracking or fading.
trans9x9.gif (820 bytes)
4. Peeling of the topcoat or any of the layers of film included in the refinishing process.
trans9x9.gif (820 bytes)
trans9x9.gif (820 bytes)

trans9x9.gif (820 bytes)Covered Defects shall not include other defects including but not limited to:

trans9x9.gif (820 bytes)
1. Previously repainted or repaired OEM finishes (prior to issue of the Assurance of Quality Certificate), unless vehicle was stripped to bare substrate.
trans9x9.gif (820 bytes)
2. System failure due to pre-existing rust or rust originating from within the autobody.  This includes blemishes or blistering caused by the rust.
trans9x9.gif (820 bytes)
3. Scratches, abrasions or stone chips caused intentionally or accidentally.
trans9x9.gif (820 bytes)
4. Damages caused by accidents.
trans9x9.gif (820 bytes)
5. Damage to the paint caused by improper abrasive detergents or waxes, acid rain or industrial emissions of volatile or corrosive substances.
trans9x9.gif (820 bytes)
warranty_claims.gif (520 bytes)
trans9x9.gif (820 bytes)

trans9x9.gif (820 bytes)In the event of a claim:

trans9x9.gif (820 bytes)
1. The warranty holder must submit this warranty, the Assurance of Quality Certificate and the vehicle for inspection to the Certified Refinisher where the vehicle was originally repaired.
trans9x9.gif (820 bytes)
2. An inspection will be provided free of charge by the Certified Refinisher and a DuPont Refinish Representative.  After inspection and verification of a Covered Defect, the defect will be repaired by your Certified Refinisher free of charge to the customer.
trans9x9.gif (820 bytes)
warranty_definitions.gif (451 bytes)
trans9x9.gif (820 bytes)
1. Assurance of Quality Certificate shall mean the document which is given to the vehicle owner by the Certified Refinisher at the time of the original repair.   The Assurance of Quality Certificate includes the name and location of the DuPont refinisher;  the date of the repair;  the areas repaired on the vehicle;   the paint system used by the DuPont Refinisher;  customer name;  vehicle identification number;  vehicle model and the repair order number.
trans9x9.gif (820 bytes)
2. DuPont Basecoat/Clearcoat Paint System shall mean ChromaBase , or ChromaPremier BaseCoat..
trans9x9.gif (820 bytes)
3. DuPont Single Stage Paint System shall mean ChromaOne Single Stage, or ChromaPremier Single Stage.
trans9x9.gif (820 bytes)

This warranty gives you specific legal rights, and you may have other rights which vary from state to state.  All mechanical copies of this warranty are null and void.

Home Page  AOQ Mission  |   Emergency Check List  |   Finish Care Guide  Warranty   Refinish System